Customer Service

Most orders are shipped within 24–48 hours of ordering—many on the same day.

All sales are final. However, if you feel you recieved a damaged product, it is our pleasure to discuss replacement options with you. Please call the store for an associate that would be more than happy to help you.

Regular UPS rates apply, we do not mark them up.

Manhattan: There is a small local delivery fee, and the same fee applies if you call in to the store to place your order. $15 for delivery above Chambers to 125th street. Most orders below Chambers street will be delivered in 30-60 Minutes.

Custom delivery times available call (212) 933-1092 to arrange

Expedited shipping is available for all orders. Note: Additional shipping charges may apply to some merchandise. For special shipping requests, please email us at info@fidiwine.com or call (212) 933-1092.

If there are pricing errors or any difficulties with the website we reserve the right to cancel the sale for whatever the reason and refund your money minus a restocking charge if applicable. New York law states no returns on alcohol.